Conquer data center complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell Technologies offers a single source with the expertise, know-how and capabilities to help you support your business. ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity.
Mission Critical is a rapid resolution option, giving 4 hour parts and/or labor response. Rely on Dell Technologies to get you back up and running fast.
*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.
- 24x7 access to certified hardware and software experts
- Collaborative support with 3rd party vendors
- Hypervisor, Operating Environment Software and OS support
- A consistent level of support available for Dell EMC hardware, software and solutions
- 4 Hour Mission Critical onsite parts and labor response
|Attribute name||Attribute value|
|General : Response Time||4 hours (for critical issues)|
|General : Service Included||Parts and labor|
|General : Location||On-site|
|General : Pricing Type||Near-Point-Of-Sale (NPOS)|
|General : Full Contract Period||3 years|
|General : Service Availability||24 hours a day / 7 days a week|
|Details : Service & Support||Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 |
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
|Compatibility Information : Designed For||Dell EMC PowerEdge R450|