Privacy notice

VereTech services include IT management and monitoring solutions, such as network, systems and database management, security solutions, applications and infrastructure monitoring, and IT helpdesk tools, for individuals as well as businesses.

VereTech and our affiliated companies and subsidiaries recognize the importance of privacy, security, and transparency. In this Privacy Policy, we explain how we collect, use, and disclose Personal Data and the choices individuals have regarding their Personal  Data.

What is Personal Data?

For us, Personal Data is the aggregate of:

Scope of this Privacy Policy

This Privacy Policy describes the Personal Data that we collect as a business, including the Personal Data that we collect about:

This Privacy Policy does not apply to the Personal Data that we collect and process about employees, applicants and contractors; different privacy notices apply to those data sets.  Further, this Privacy Policy does not apply to the Personal Data that we receive, process or store on behalf of our Customers (“Customer Data”), as further explained below.

Customer Data

Customer Data may include information from the end points and other systems, tools, or devices that Customers manage or monitor using our Services, and end user data related to activities on the relevant networks and systems. It may also include event logs, end user information (such as IP address, email address and computer name), and other Personal Data, where relevant. Our Customers’ respective privacy policies apply to and govern the processing of Customer Data, not this Privacy Policy.

Other Notices

Additional disclosures or information about processing of Personal Data related to specific websites, mobile applications, products, services, or programs may be provided to you. These may supplement and/or clarify VereTech privacy practices in specific circumstances and provide you with additional choices as to how VereTech may process your Personal Data.

What Personal Data do we collect?

Business Contact and Customer Relationship Management

We collect and maintain information about our Customers, which may include company name, business contact name and title, phone number, email, and other contact details. We may also collect billing address, financial account, credit card information, order details, subscription and license information, and usage details. In addition, we collect user credential and profile data (name, contact, authorized users).

Data Submitted on Sites

In order to enjoy the full functionality of the Sites or to conduct business with us, you may be prompted to provide certain Personal Data to us:

Customer Support and Service

When Customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests. We may also collect call recordings related to support and customer service-related calls.

Usage Details

We collect information about Customers’ usage of our Services, including IP address, Customer ID, email address, and other usage statistics. We do not collect usage details about Customer end users, except as necessary to provide and support the Services requested by Customers.

When you visit our Sites, our server automatically collects certain browser or device-generated information, which may in some cases constitute Personal Data, including but not limited to:

Third Parties

We may also obtain Personal Data about Customers from third parties unless prohibited by applicable law, including third parties from whom we have purchased Personal Data, public databases, resellers, channel partners, and marketing partners. We may combine this information with Personal Data provided by you. This helps us to update, expand, and analyse our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you.

Cookies

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. 

Aggregate and De-identified Data

We may de-identify and aggregate certain data we collect such that the data no longer identifies or can be linked to a particular Customer or an individual data subject (“De-identified Data”), subject to the terms of any applicable customer agreements. We may use this De-Identified Data to improve our Services, analyse trends, publish market research, and for other marketing, research, or statistical purposes, and may disclose such data to third parties for these specific purposes.

Other Data

VereTech collects, uses and maintains certain data related to its business and the Services it provides to Customers, which is not Personal Data; this Privacy Notice does not restrict our use and processing of such data.

Why do we collect Personal Data?

Purposes of Collection and Processing

The purposes for which we may process Personal Data vary depending upon the circumstances. Generally, we use Personal Data for the following business and commercial purposes:

Aggregate and De-identified Data

We may also use aggregate and de-identified data to improve and develop our business and Services, and for similar research and analytics purposes.

Who do we disclose Personal Data to?

In general, we may disclose Personal Data as follows:

Aggregate or Anonymous Data

We also may share aggregate, anonymous, or de-identified data with third parties for research, analytics, and other purposes, provided such information does not identify an individual.

How do we keep your Personal Data safe?

VereTech maintains (and requires its service providers to maintain) organizational and technical measures designed to protect the security and confidentiality of Personal Data we process. However, no environment or security procedures or protocols are ever guaranteed to be 100% secure or error-free. Accordingly, we cannot be held responsible for unauthorized or unintended access that is beyond our control. We encourage you to take care when disclosing Personal Data online and use readily available tools and security measures to protect yourself online.

International Transfers of Personal Data

VereTech and our service providers may transfer your Personal Data to, or access it in, jurisdictions that do not include equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your Personal Data receives an adequate level of protection in the jurisdictions in which we process it, including through appropriate written data processing terms and/or data transfer agreements.

Under 18

The Sites, Services and portal are not for use by children under the age of 18 years and VereTech does not knowingly collect, store, share or use the Personal Data of children under 18 years. If you are under the age of 18 years, please do not provide any Personal Data to VereTech, even if prompted to do so. If you are under the age of 18 years and you have provided Personal Data, please ask your parent(s) or guardian(s) to notify VereTech, and VereTech will delete all such Personal Data where possible.

Marketing

Where lawful to do so, and subject to your consent where required, we may communicate with Customers (and related business contacts) about our Services. If you wish to unsubscribe from receiving marketing communications, please contact us using details on our site or use the link in our promotional emails to request cessation of these communications.

Retention of Personal Data

We generally keep Personal Data for as long as necessary to fulfill the purposes for which it was collected. In some circumstances, however, we may retain Personal Data for other periods of time, including where we are required to do so in accordance with legal, tax, and accounting requirements or if required to do so by a legal process, legal authority, or other governmental entity capable of making this request.

In specific circumstances, we may also retain your Personal Data for longer periods of time, which may correspond to a statute of limitations, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

Third Party Links

The Sites may contain links to third party sites. VereTech does not control and is not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of these third-party sites. VereTech accepts no responsibility arising from or regarding such third-party websites.

Your Privacy Rights and Choices

In this section, we describe the rights and choices you have regarding your Personal Data.  You may submit a privacy request by contacting us using the details on this site.  If you would like to submit a request relating to Customer Data, you should contact the relevant Customer directly.

Changes to Our Privacy Policy

VereTech will review and update this Privacy Policy periodically to respond to changing legal, technical, and business developments. We will note the date of its most recent revision herein. Please review this Privacy Notice frequently to be informed of your rights and how VereTech is protecting your Personal Data.

Contact Information

If you have any questions in relation to this Privacy Policy, please contact us using the details on this site.