Dell 1Y NBD > 3Y PS NBD - Upgrade from [1Y Next Business Day] to [3Y ProSupport Next Business Day] - extended service agreement - 3 years - on-site

Dell 1Y NBD > 3Y PS NBD - Upgrade from [1Y Next Business Day] to [3Y ProSupport Next Business Day] - Extended service agreement - parts and labor - 3 years - on-site - 10x5 - response time: NBD - for PowerEdge R340
SKU: 4595463
Vendor: Sydney
Manufacturer: DELL
$877.25 incl tax

Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained in region experts, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.

Dell ProSupport with Next Business day delivers proactive IT support that is fast, easy and designed to provide fast proactive IT support for businesses of all sizes.

  • 24x7x365 Next Business Day
  • Maintenance
  • Physical
  • Parts and labor
  • Troubleshooting, Repair, Parts Replacement, Phone Support, Web Support
Attribute nameAttribute value
General
General : Service IncludedParts and labor
General : LocationOn-site
General : Response TimeNext business day
General : Service Availability10 hours a day / 5 days a week
General : Full Contract Period3 years
Details
Details : Service & SupportExtended service agreement - parts and labor - 3 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Compatibility Information : Designed ForDell EMC PowerEdge R340