Dell 1Y NBD > 5Y PSP NBD - Upgrade from [1Y Next Business Day] to [5Y ProSupport Plus Next Business Day] - extended service agreement - 5 years - on-site

Dell 1Y NBD > 5Y PSP NBD - Upgrade from [1Y Next Business Day] to [5Y ProSupport Plus Next Business Day] - Extended service agreement - parts and labor - 5 years - on-site - 10x5 - response time: NBD - for PowerEdge R340
SKU: 4595464
Vendor: Sydney
Manufacturer: DELL
$1,578.78 incl tax

Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

  • Priority phone access to ProSupport engineers 24x7x365
  • Dedicated Technical Account Manager (for customers with 1000 or more ProSupport Plus systems)
  • Collaborative support
  • Proactive issue detection
  • Predictive failure prevention
  • Monthly history and contract reporting (for customers with 1000 or more ProSupport Plus systems)
  • Automated case creation
  • Maintenance
  • Physical
  • Parts and labor
  • Hardware Service with Next Business Day Onsite Service After Remote Diagnosis
Attribute nameAttribute value
General
General : Service IncludedParts and labor
General : LocationOn-site
General : Response TimeNext business day
General : Service Availability10 hours a day / 5 days a week
General : Full Contract Period5 years
Details
Details : Service & SupportExtended service agreement - parts and labor - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Compatibility Information : Designed ForDell EMC PowerEdge R340