Dell Upgrade from 3Y Next Business Day to 5Y ProSupport Plus 4H Mission Critical - extended service agreement - 5 years - on-site

Dell Upgrade from 3Y Next Business Day to 5Y ProSupport Plus 4H Mission Critical - Extended service agreement - parts and labor - 5 years - on-site - 24x7 - response time: 4 h - for PowerEdge R640
SKU: 4595499
Vendor: Sydney
Manufacturer: DELL
$10,996.98 incl tax

ProSupport Plus proactively improves the performance and stability of critical systems through automated support, analytics and the right expertise for your organization. ProSupport Plus not only gets you back up and running quickly, but also proactively helps you get ahead of problems before they happen. You'll have the freedom to adopt complex technologies with confidence, knowing Dell Technologies has the expertise and insights to help you be more productive and focus on your goals.

Mission Critical is a rapid resolution option, giving 4 hour parts and/or labor response. Rely on Dell Technologies to get you back up and running fast.

*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.

  • 24x7 Access to ProSupport Plus engineers for faster issue resolution
  • Designated Technology Service Manager who knows your environment
  • Predictive analysis for issue prevention and optimization with SupportAssist and Secure Remote Services
  • Proactive monitoring, issue detection, notification and automated case creation SupportAssist and Secure Remote Services
  • 4 Hour Mission Critical onsite parts and labor response
Attribute nameAttribute value
General
General : Service IncludedParts and labor
General : LocationOn-site
General : Response Time4 hours (for critical issues)
General : Full Contract Period5 years
General : Service Availability24 hours a day / 7 days a week
Details
Details : Service & SupportExtended service agreement - parts and labor - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Compatibility Information : Designed ForDell EMC PowerEdge R640