ProSupport Plus proactively improves the performance and stability of critical systems through automated support, analytics and the right expertise for your organization. ProSupport Plus not only gets you back up and running quickly, but also proactively helps you get ahead of problems before they happen. You'll have the freedom to adopt complex technologies with confidence, knowing Dell Technologies has the expertise and insights to help you be more productive and focus on your goals.
Mission Critical is a rapid resolution option, giving 4 hour parts and/or labor response. Rely on Dell Technologies to get you back up and running fast.
*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.
- 24x7 Access to ProSupport Plus engineers for faster issue resolution
- Designated Technology Service Manager who knows your environment
- Predictive analysis for issue prevention and optimization with SupportAssist and Secure Remote Services
- Proactive monitoring, issue detection, notification and automated case creation SupportAssist and Secure Remote Services
- 4 Hour Mission Critical onsite parts and labor response
|Attribute name||Attribute value|
|General : Service Included||Parts and labor|
|General : Location||On-site|
|General : Response Time||4 hours (for critical issues)|
|General : Full Contract Period||5 years|
|General : Service Availability||24 hours a day / 7 days a week|
|Details : Service & Support||Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday |
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
|Compatibility Information : Designed For||Dell EMC PowerEdge R740|